FAQ

Creating an account at Pokies Parlour Casino is quick and straightforward. First, visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your email address, preferred username, and a secure password. You'll also need to enter personal details such as your name, date of birth, and contact information. Make sure all information is accurate, as this will be verified during the withdrawal process. Once you've completed the registration form and agreed to our terms and conditions, you'll receive a confirmation email. Click the verification link in that email to activate your account, and you'll be ready to make your first deposit and start playing!

Pokies Parlour Casino offers a variety of secure payment options to accommodate different player preferences. For traditional banking methods, we accept Visa and MasterCard credit and debit cards. If you prefer cryptocurrency, we support several options including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Ripple (XRP). We also accept Neosurf for those who prefer voucher-based payments. Our supported currencies include Australian Dollars (AUD), Euros (EUR), Bitcoin, Ethereum, and Litecoin. All transactions are protected with advanced encryption technology to ensure your financial information remains secure. Deposit times are typically instant, while withdrawal processing times vary depending on the payment method chosen. For specific limits or any questions about our payment options, please contact our customer support team.

Pokies Parlour Casino offers an exciting Welcome Package worth up to $2,777 spread across your first seven deposits. On your first deposit, you'll receive a generous 100% match bonus up to $777, effectively doubling your playing funds. For your second and third deposits, we offer a 50% match bonus up to $500 each. On your fourth through seventh deposits, you'll get a 25% match bonus up to $250 each. This structure allows you to maximize your bonus potential over multiple deposits rather than just your first one. No bonus codes are required to claim these offers—they're automatically applied when you make qualifying deposits. Additionally, we run regular promotions including free spins offers, reload bonuses, and a 15% cashback program on losses (minimum $40 deposit) with just a 3x wagering requirement. Check our promotions page regularly for the latest offers and seasonal specials.

Withdrawing your winnings from Pokies Parlour Casino is a straightforward process. First, ensure you've completed any necessary verification procedures—this is a one-time requirement that helps us maintain a secure gaming environment. To make a withdrawal, log into your account and navigate to the cashier or banking section. Select 'Withdraw' and choose your preferred payment method from those available, which include cryptocurrencies like Bitcoin, Ethereum, Litecoin, and Ripple, as well as traditional options like Visa and MasterCard. Enter the amount you wish to withdraw and confirm your request. Cryptocurrency withdrawals typically process faster, often within 24 hours, while card withdrawals may take 3-5 business days. Keep in mind that your first withdrawal may require additional verification documents. All withdrawal requests are subject to review, which helps us maintain security standards while protecting your funds.

Pokies Parlour Casino offers an extensive collection of games powered by top software providers including Betsoft, Evolution Gaming, Quickspin, NoLimit City, and many more. Our pokies (slots) selection features hundreds of titles with various themes, paylines, and bonus features—from classic three-reel games to advanced video slots with immersive graphics. Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. For an authentic casino experience, check out our live dealer section powered by Evolution Gaming, where professional dealers host real-time games streamed in HD quality. We also offer specialty games like scratch cards, keno, and virtual sports betting options. Our game library is regularly updated with new releases, ensuring there's always something fresh to try. All games are tested for fairness and operate with random number generators to ensure completely random outcomes, giving every player an equal chance of winning.

Yes, Pokies Parlour Casino is fully optimized for mobile play across all devices, including smartphones and tablets running on iOS and Android operating systems. You don't need to download any special apps—simply visit our website using your mobile browser, and you'll automatically be directed to our mobile-responsive platform. The mobile casino maintains the same high-quality graphics, smooth gameplay, and user-friendly interface as our desktop version. All account functions are available on mobile, including registration, deposits, withdrawals, and claiming bonuses. Our mobile platform gives you access to almost our entire game library, with hundreds of pokies, table games, and even live dealer options available at your fingertips. The games are optimized to work with touchscreen controls and adjust to different screen sizes for optimal viewing. This allows you to enjoy your favorite casino games anytime, anywhere, whether you're commuting, traveling, or just relaxing at home away from your computer.

Pokies Parlour Casino offers responsive customer support to address any questions or concerns you might have. The most direct way to reach our support team is via email at support@pokiesparlour.com. Our dedicated support agents monitor this inbox 24/7 and typically respond within a few hours. For more immediate assistance, we recommend using our live chat feature, which is available directly on our website. Simply click the chat icon in the corner of any page to connect with a support representative in real-time. Our support team is knowledgeable about all aspects of our casino operations, from account issues and payment processing to game rules and bonus terms. They can assist you in English and several other languages. We pride ourselves on offering friendly, efficient support that resolves issues quickly so you can get back to enjoying your gaming experience. For common questions, we also recommend checking this FAQ section first, as you might find your answer immediately without needing to contact support.